Guarantee

I stand behind my work and I put it in writing. I provide the following guarantee to all of my clients:

Confidentiality

When it comes to finances, it sometimes seems like everyone wants to know everyone else's business. Clients never come to my place of business so no other client will ever see your name on a single folder, binder or piece of paper. I do NOT send your tax return overseas to be prepared. You do not have to worry about how many other individuals and foreign countries have access to your private financial affairs and whether or not they will keep your financial matters private. Please read my full Privacy Policy for more information.

Relationship

My goal is to provide you with the maximum benefits that can be derived from appropriate and legal tax planning and accurate tax preparation in the easiest, least time-consuming way possible. I take the time to get to know you and your business such that I can provide you the most personalized services possible. I will assist you in minimizing your taxes and reducing your chance of an audit.

Satisfaction

I want you to be happy with my services; my reputation depends on it. Nothing is more important to me personally than that you be completely satisfied with the service you receive. But if you are not satisfied, for any reason whatsoever, simply pick up the phone and call me personally at 806-553-0829. I will have a refund check cut and sent to you as soon as possible.

Accuracy of Returns

Every return is prepared by me. Each return is double-checked and reviewed. However, if I do make an error on a tax return that is not corrected, I will reimburse you for any penalties and interest damages you actually incur. If you receive a letter from the a tax authority you must provide a copy of that letter to me within 3 days of the date of the letter and allow me to respond to the letter requesting elimination and/or reduction in penalties and/or interest due. As stated in the engagement letter that you signed, this guarantee is limited to the net amount (total fee less any discounts, promotions and/or credits) you actually paid me for the return in question. You are still responsible for any additional taxes that would have been due had the error not been made.

Assistance All Year Long

I am available via phone (806-553-0829), fax (206-203-0468) and email (HelpMe@GLGcpa.com) throughout the year, not just during tax season, to answer any questions you may have and to help with your tax planning.

Flat Rate Pricing

I will provide you a FLAT FEE, in advance. My tax return preparation fees and payroll service fees are posted on my website; however, if your return was previously prepared by a CPA, and there are no significant changes to your return, then I will prepare your return this year for the same fee they charged you last year, simply provide me a copy of their invoice. All fees are due upon signing of the engagement letter, before any work will begin. If you're concerned about my fees, just call or email me.